Returns and Exchanges

 

THANK YOU FOR SHOPPING AT ARTHUR&GRACE

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE'RE HERE TO HELP.

  

 

RETURNS

You have 30 calendar days from the date you received a product to return it.
• To be eligible for a return, your item must be unused and in the same condition that you received it in.
• Your item must be in the original packaging. 
• Your item must include all tags and certificates. 
• Your item must contain the receipt or a proof of purchase.   

 

REFUNDS

• Once we receive your item, we will inspect it and notify you that we have received it. 
• We will immediately notify you on the status of your refund after inspecting the item. 
• If your return is approved, we will initiate a refund to your credit card (or another original method of payment)..
• You will receive the refund within a certain number of days, depending on your card issuer's policies. 

 

SHIPPING

• You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. 
• If you receive a refund, the cost of return shipping will be deducted from your refund.   

 

CONTACT US

If you have any question on how to return your item, contact us in the following ways: 

PHONE
The ARTHUR&GRACE Client Service is open from Monday to Saturday, 10 AM to 8 PM. 
Our team of advisers will be pleased to assist you at the following numbers: 
+82 50 59 99 55 66 (Korean)

EMAIL
You can email us at cs@arthurandgrace.com 
An adviser will respond to you in English, French, or Korean within 24 hours, from Monday to Saturday.

REQUEST AN APPOINTMENT

Please note than an adviser will respond to you within 24 hours, from Monday to Saturday, by email. 
In-person services are available at the following locations only:
ARTHUR&GRACE Boutique in Seoul.